Frequently Asked Questions
Everything parents want to know before creating a magical personalized storybook.
Product
What is Pixado?
Pixado creates personalized storybooks where your child becomes the hero of their own magical adventure.
Will the character look like my child?
Yes — we transform your child’s photo into a beautifully illustrated character while keeping their unique features.
What ages is this for?
Pixado is perfect for young children and early readers, typically ages 2–10.
Process
How does it work?
Simply choose a story, add your child’s details, upload a photo, and we create their personalized storybook.
How long does it take?
The process takes just a few minutes. Delivery times depend on whether you choose digital or printed versions.
Privacy and Safety
Is my child’s photo safe?
Yes. Your child’s privacy is our top priority.
What happens to the uploaded photo?
Photos are used only to create your child’s story and are automatically deleted within 48 hours.
Do you store or share photos?
No. Photos are never sold, shared, or used for advertising.
Orders and Delivery
What do I receive?
You can choose a digital storybook, a printed book, or a bundle with both.
How long does shipping take?
Shipping times vary depending on location, but you’ll receive updates along the way.
Payments
What currency are prices shown in?
All prices are displayed in USD (United States Dollars).
Do you offer refunds?
Because each story is personalized, orders are final once created. However, we will replace any defective or damaged printed books.
Support
How can I contact Pixado?
Email us anytime at info@pixado.ca