Refunds & Payments

1. Pricing and Currency

All prices are shown in USD unless otherwise stated. Applicable taxes, shipping costs, or transaction fees may be added at checkout where required.

2. Personalized Products and Final Sale

Because each storybook is personalized, orders are generally final once production, customization, or delivery has begun. Digital products are non-refundable once delivered or made accessible.

3. Printed Book Replacements

If a printed book arrives damaged, defective, or contains a production error, you may contact us within 30 days of delivery.

Pixado may offer a replacement when appropriate based on the circumstances and available evidence, including photos or a description of the issue.

4. Non-Refundable Situations

We do not offer refunds or replacements for issues caused by customer-submitted mistakes, including incorrect names, details, photos, or selections approved during ordering.

We do not offer refunds simply because a personalized product is no longer wanted after purchase.

5. Payments

Payments are processed securely by third-party payment providers such as Stripe. By placing an order, you authorize Pixado and its payment processors to charge the payment method you provide.

6. Fraud, Abuse, and Order Review

Pixado reserves the right to review, refuse, cancel, or limit orders where fraud, abuse, unauthorized use, or suspicious activity is reasonably suspected.

7. Contact Us

For questions about refunds, payments, replacements, or order issues:

Pixado Inc., Quebec, Canada

Email: info@pixado.ca