Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email address, child details you choose to enter, and messages sent to us.

We also collect photos you upload for the purpose of creating a personalized storybook, order and payment information processed through secure third-party providers, and basic technical information (such as browser type, device information, and usage data) to improve performance and security.

2. How We Use Information

We use information to create and deliver personalized storybooks, process orders, communicate about purchases, provide customer support, and maintain platform security and service quality.

3. Your Child's Privacy Comes First

Uploaded photos are used only to create your child's personalized storybook. Photos are never sold, shared for advertising, or used in a public gallery or public database.

Pixado does not store or maintain a public database of uploaded photos. Uploaded photos are automatically deleted within 48 hours after processing, and users may request earlier deletion when available.

Pixado does not use uploaded child photos to train public-facing systems or for unrelated commercial purposes. Parents or authorized guardians remain in control of the content they provide.

4. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, or disclosure.

Data may be processed or stored using secure systems located in Canada or other trusted regions used by our service providers.

No internet transmission or storage system can be guaranteed to be 100% secure, but we take privacy and security seriously and work to protect your information.

5. Payments

Payment information is processed by secure third-party payment providers such as Stripe. Pixado does not store full payment card information on its own servers.

6. Sharing of Information

We share information only when necessary to operate the service, process payments, fulfill orders, comply with legal obligations, or protect our rights. We do not sell personal information.

7. Your Choices and Rights

You may contact us to request access, correction, or deletion of your personal information, subject to legal or operational requirements.

8. Children's Information

Pixado is intended for use by parents, guardians, or other authorized adults. We rely on the adult submitting information to confirm that they have the right to provide a child's photo and related information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

10. Contact Us

Pixado Inc., Quebec, Canada

Email: info@pixado.ca